Refund Policy

Refunds on unused service periods are available subject to the following terms and conditions:

1. Refunds will not be issued for those who break our Terms and conditions and Acceptable User Policies.
2. Domain names are non-refundable.
3. SSL certificates are non-refundable.
4. Dedicated Servers are non-refundable. A refund would be considered if we break our contractual terms.
5. Co-location services are non-refundable. A refund would be considered if we break our contractual terms.
6. Any setup fees incurred are non-refundable.
7. Customers will receive a full refund for all services if notice of the cancellation is received up to 30 days from the initial receipt of the service. Excluded from this are the non-refundable items listed above.
    
8. Cancellation requests received after 30 days from the initial receipt of service will be refunded as follows:
   • Customers will receive a pro-rata refund for any unused service period
   • A surcharge of 50% will be deducted from the refund amount


9. We issue refunds by the following methods:
   • BACs (Bank Transfer)
   • PayPal
   • WorldPay
   • Cheque (Drawn on our UK bank account)

Placing an order indicates your acceptance of these terms and conditions. If you have any questions regarding this policy please contact us.

Amended: 09/07/2008